Member Relationship Specialist II

Collins Community Credit Union•Cedar Rapids, IA

7d•Onsite

About The Position

Collins Community Credit Union, a growing organization, is currently hiring for a Member Relationship Specialist II for our 1st Avenue branch in Cedar Rapids. This person will be a competitive, independent, "doer" who can problem solve and get things done through people. In this role, you will promote and provide credit union products and services to new and existing members with referrals to appropriate departments when necessary. This position is responsible for processing member loan requests for consumer and home equity products, new account setup and account maintenance. CCCU is excited to offer a Bilingual Pay Program for qualifying applicants. To be successful at Collins Community Credit Union you’ll need to have excellent communication skills, the ability thrive in a fun, fast-paced workplace, the drive to succeed, and the motivation to launch yourself to the next level. If you have the will, the Credit Union wants to teach you the skill! We pride ourselves on being able to provide exceptional member service and being innovative in the process.

Requirements

Excellent communication skills
Ability to thrive in a fun, fast-paced workplace
Drive to succeed
Motivation to launch yourself to the next level
Strong written and verbal communication skills
Detail oriented
Reliable
Able to multi-task
Positive attitude
Must be available to work during business hours: Monday - Thursday 8:00am - 5:15 pm Friday 8:30am - 5:45pm Saturday 8:30am - 12:15 pm (rotating)

Responsibilities

Assist members, non-members, and potential members via face to face, email, and phone interactions.
Assist members with inquiries and process all account transaction requests within the Credit Unions procedures, policies and guidelines.
Process member service requests for consumer products within the Credit Unions procedures, policies and guidelines.
Process member loan requests for consumer and home equity products.
Meet or exceed established goals.
Support the branch in fostering a positive work environment.
Contribute to the daily branch operational tasks / duties assigned by the Branch Management team.