Member Relationship Representative I
About The Position
People Helping People, that is what Sunmark Credit Union is all about! Why join the Sunmark Squad? Sunmark is a local credit union with 89 years of history helping members build brighter financial futures. Our “Good Vibes” culture is built on meaningful relationships, community impact, and teamwork. Our Latham financial center is hiring! Business Hours: Monday & Tuesday 9am – 4:30pm, Wednesday 8am to 4:30pm, Thursday & Friday 9am to 6pm, Saturday 9am to 1pm. Employees are scheduled 36-40 hours per week with rotating Saturdays off. Actual shift may vary based on branch opening/closing/balancing needs. Training for this position will be at our Latham office. Starting pay, $19.50-20/hr based on experience. The primary purpose of this “universal” position is to provide legendary service to members by welcoming them to the financial center while providing information regarding our credit union services. Acts as a member liaison, supporting member convenience with all credit union technology available. Supports member transactions through use of Interactive Teller Machines. Accurately processes transactions as required. Receives loan payments, processes cash advances and transfers, redeems bonds and processes insurance payments. Processes transfers and credit card payments. Performs vault management inclusive of verifying cash shipment under dual control, balancing, settlement and cash management of the financial center. Serves members by providing product and advisory information. Researches and solves member questions, problems, and complaints. Assist Management in maintaining our culture while achieving department sales referral goals. Conducts consumer account openings, secures required identification, explains all legal documents, and reviews documentation for accuracy. If you’re a detail-oriented person who enjoys creating positive experiences for others, this could be a great fit. The ideal candidate will bring cash handling, customer service, strong communication and computer skills. Must be motivated to contribute to team goals. A high school diploma or equivalent is required.
Requirements
- Cash handling skills
- Customer service skills
- Strong communication skills
- Computer skills
- Motivated to contribute to team goals
- High school diploma or equivalent
Nice To Haves
- Detail-oriented
- Enjoys creating positive experiences for others
Responsibilities
- Provide legendary service to members by welcoming them to the financial center while providing information regarding our credit union services.
- Acts as a member liaison, supporting member convenience with all credit union technology available.
- Supports member transactions through use of Interactive Teller Machines.
- Accurately processes transactions as required.
- Receives loan payments, processes cash advances and transfers, redeems bonds and processes insurance payments.
- Processes transfers and credit card payments.
- Performs vault management inclusive of verifying cash shipment under dual control, balancing, settlement and cash management of the financial center.
- Serves members by providing product and advisory information.
- Researches and solves member questions, problems, and complaints.
- Assist Management in maintaining our culture while achieving department sales referral goals.
- Conducts consumer account openings, secures required identification, explains all legal documents, and reviews documentation for accuracy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
