Member Relationship Consultant

Corning Federal Credit Union•Myrtle Beach, SC

2d•Onsite

About The Position

Corning Credit Union (CCU) is seeking a Member Relationship Consultant to join our team at our Carolina Forest, SC location. CCU is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA. We're committed to helping our members prosper by being a trusted advisor for financial services. CCU’s vision is simple: “To provide better service to our members than they receive anywhere else in the world.” Our growth is fueled by that vision, and it doesn’t stop with our members. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team. If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.

Requirements

Strong customer service and interpersonal skills with the ability to connect well with diverse personalities.
Highly flexible, capable of multi-tasking and working within a fast-paced team environment including sharing knowledge and direction.
Strong verbal and written communication skills.
Exceptional attention to detail.
Strong analytical and problem-solving skills.
Confidence in recommending products and services with the ability to meet appropriate sales and service goals.
1-3 years of sales or relationship building skills is required.
The ability to read and comprehend moderate to advanced instructions and correspondence.
The ability to write moderate to advanced correspondence within professional etiquette standards.
The ability to effectively present information in one-on-one and small-group situations.
The ability to effectively communicate loan decisions and navigate sensitive situations.

Nice To Haves

Bilingual in Spanish is a plus but not required.

Responsibilities

Developing strong, lasting member relationships while utilizing flexibility and effective sales skills to provide “one-stop” service to our members.
Maintaining comprehensive knowledge of our products and services to provide exceptional service and education to our members, while assisting them in meeting their vast lending, deposit, and electronic products and services needs.
Assisting members with completing membership and visa loan requests.
Performing a variety of teller functions with solid cash handling skills and procedural knowledge.
Answering incoming calls from members and assisting in processing a variety of account transactions and support including transferring funds, issuing checks, processing payments, ordering checks, etc.
Assuming responsibility for other projects or duties as required or assigned.