Member Relationship Consultant - Macomb

Credit Union ONE•Macomb Township, MI

6d•Onsite

About The Position

Responsible for providing an exceptional in-branch member experience. Builds & deepens relationships with members by proactively uncovering financial needs. Processes financial transactions including check cashing, withdrawals, deposits, & loan payments. Takes applications/closes consumer loans, home equity loans, & mortgage loans. Performs transactions on stationary & mobile devices. Identifies, troubleshoots & resolves member service issues. Manages a self-developed pipeline of members & prospects for future opportunities with the objective of meeting or exceeding assigned sales goals. This is a multi-faceted role and requires exceptional member service skills, product/service knowledge, technological expertise & attention to detail & adherence to operations policies & procedures.

Requirements

High School Diploma or General Education Degree (GED).
Minimum of two years of work-related experience as a Member Service Consultant and/or Relationship Banker in the financial industry.
Must hold a valid Michigan Credit Insurance License to receive paid incentive on sale of insurance product.
Obtain and maintain NMLS registration within 6 months of hire date.
Take real estate loan applications within 6 months of NMLS registration.
Expert skills in computer terminal, personal computer and mobile/electronic device operation; mainframe computer system; word processing and spreadsheet software programs.

Nice To Haves

Energizing force in the branch; someone who likes to be lead and sets a high pace of energy, enthusiasm and engagement with other employees and members.

Responsibilities

Provide an exceptional in-branch member experience.
Build and deepen relationships with members by proactively uncovering financial needs.
Process financial transactions including check cashing, withdrawals, deposits, and loan payments.
Take applications and close consumer loans, home equity loans, and mortgage loans.
Perform transactions on stationary and mobile devices.
Identify, troubleshoot, and resolve member service issues.
Manage a self-developed pipeline of members and prospects for future opportunities with the objective of meeting or exceeding assigned sales goals.