Member Relationship Associate (Ewa Beach Branch)
About The Position
Responsible for assisting with branch member service, new account and lending operations. Completes required reports, file maintenance, and related record keeping duties as required. Assists in researching and resolving branch and member errors or discrepancies. Provides support to assigned areas of the department where services or assistance is needed. Assists with providing suggestions for improvement to ensure processing effectiveness and efficiency are attained and delivered. Ensures that members are promptly and professionally serviced. Ensures that all operational support functions are accurately performed in accordance with established policies and procedures as well as adherence to governmental regulations.
Requirements
- At least two years of related experience in Financial Services or the equivalent.
- Thorough knowledge of member services and products provided.
- Knowledge of credit union loan services, policies, and procedures.
- Understanding of related legal and regulatory standards, and required loan documentation.
- Knowledge of consumer and residential lending practices.
- Excellent interviewing, communication and public relations skills.
- Strong analytical and financial skills.
- Professional appearance, dress, and attitude.
- Ability to operate related computer applications and business equipment including 10-key calculations, printer, telephone and notary stamp.
- Solid math abilities.
Responsibilities
- Assisting with branch member service, new account and lending operations.
- Completing required reports, file maintenance, and related record keeping duties.
- Researching and resolving branch and member errors or discrepancies.
- Providing support to assigned areas of the department where services or assistance is needed.
- Assisting with providing suggestions for improvement to ensure processing effectiveness and efficiency are attained and delivered.
- Ensuring that members are promptly and professionally serviced.
- Ensuring that all operational support functions are accurately performed in accordance with established policies and procedures as well as adherence to governmental regulations.
Benefits
- Competitive pay
- Merit increases
- Incentives
- 100% coverage for medical premiums for full-time employees
- 100% coverage for dental premiums for full-time employees
- 50% coverage towards family members' medical and dental premiums
- Pre-tax deductions for Flexible Spending Plan (available after 6 months)
- 13 paid holidays
- Paid time off for Election Day
- Up to 2 full days off for Community Service
- Increase in PTO accrual with every year of employment
- 401(k) plan
- Up to 10% employer contributions to 401(k)
- 6% employer match for 401(k)
- Profit sharing after first year
- 100% bus pass reimbursement
- Up to $100 subsidy towards parking
- Pre-Tax deductions for transportation
- Access to wellness fairs
- Access to flu shot clinics
- Access to on-site fitness centers
- Flexible spending plans
- Credit union discounts
- Life insurance
- Accident insurance
- Disability insurance
- In-person training programs
- Online training programs
- Workshops
- Career development assistance
- Tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
