Member Relationship Associate II (Kaimuki Branch)
About The Position
As a Member Relationship Associate II (MRA II) at Hawaii State Federal Credit Union, you'll have the opportunity to build meaningful relationships and make a lasting impact on our members' financial lives. Through personalized guidance, lending solutions, and trusted advice, you'll help members navigate important financial decisions and achieve their goals with confidence. In this role, you'll leverage your previous experience to deepen member relationships, working independently to assist with more complex financial needs, facilitate loan origination, and identify solutions that support our members' long-term financial wellness. You'll also serve as a resource for teammates, sharing knowledge and helping contribute to a collaborative, member-focused branch environment where every interaction matters.
Requirements
- 4+ years of work experience.
- High school diploma, GED, or equivalent.
- Knowledge of consumer and residential lending, deposit products, account servicing, and member relationship management.
- Math, verbal and written communication skills.
- Experience in touch-typing, using computer applications and business equipment.
Nice To Haves
- 4+ years of related experience in retail banking, financial services, lending, or a related field.
- Experience with credit union loan services, policies, and procedures.
- Demonstrated success achieving lending, referral, or member relationship goals.
- Knowledge of consumer lending documentation, underwriting guidelines, and regulatory requirements.
- Experience training, mentoring, or supporting team members.
- Excellent communication and public relations skills.
- Strong analytical and financial skills.
Responsibilities
- Create exceptional member experiences by building trusted relationships and delivering personalized financial solutions.
- Assist members with consumer lending, new account opening, account servicing, and other financial needs while providing accurate and efficient service.
- Identify opportunities to deepen member relationships through products, services, and solutions that support financial well-being.
- Serve as a resource for team members by sharing knowledge, assisting with training, and supporting complex member situations.
- Ensure compliance with credit union policies, procedures, regulatory requirements, and operational standards.
Benefits
- Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
- Health Coverage: We've got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
- Paid Time Off: Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you're employed.
- Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
- Transportation Subsidy: We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax deductions.
- Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
- Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
- Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
