Member Relationship Advisor I

Navigant Credit Union•North Smithfield, RI

3d•Hybrid

About The Position

As a Member Relationship Advisor I at Navigant Credit Union, you'll be on the front lines of helping our members with their financial needs and supporting a positive and personalized experience. This role involves delivering outstanding service in-person, over the phone, and online, processing transactions, assisting members with opening new accounts, recommending products and services, and helping members complete loan applications. You will also address member inquiries and concerns, maintain compliance knowledge, collaborate with colleagues and business partners, and work towards meeting sales and service goals. Additionally, you will act as a community ambassador and manage a book of business.

Requirements

High school diploma or GED required.
Proficient with Microsoft Word, Excel, Outlook, and online tools.
Strong verbal and written skills to explain financial products in a clear, accessible way.
Must be service-oriented and willing to educate members on products and services that will benefit their financial well-being.
Ability to multitask and be detail-oriented in a fast-paced environment.
Collaborative mindset, eager to contribute to a positive, member-focused team.
Must be able to travel within the credit union's footprint based on business needs.

Nice To Haves

Experience with banking software is a plus.
Ability to recommend products and services based on member needs.
2 years in member service and/or teller area of a credit union or other financial institution.
Understanding of loan origination, underwriting, and documentation.

Responsibilities

Help members in-person, over the phone, and online.
Process transactions such as deposits, withdrawals, account transfers, and address changes.
Assist members in opening new accounts (checking, savings, certificates, IRAs) and recommend products and services that meet their financial needs.
Develop an understanding of all consumer lending products and proactively identify opportunities to cross-sell beneficial products and services.
Help members complete loan applications, collect necessary documentation, and provide updates on loan status.
Originate and close NCU's Smart Start, Cash Reserve Lines of Credit, and Personal Unsecured consumer loans.
Ensure members understand their loan terms and next steps.
Address member inquiries and concerns with empathy, ensuring each interaction aligns with our core values.
Maintain knowledge of and adhere to all applicable compliance, operational, and risk controls, with particular attention to the Bank Secrecy Act (BSA) and the SAFE Act.
Work closely with colleagues to ensure seamless service and contribute to a positive team environment.
Collaborate with branch team and business partners to acquire and deepen member relationships.
Work towards meeting annual sales and service goals.
Act as a Navigant Credit Union ambassador in the community and at business-related functions.
Manage a book of business, set appointments, and follow up on referrals.