Member Relations Representative - Bilingual Spanish

Ozarks Electric Cooperative•Springdale, AR

1d•Onsite

About The Position

Ozarks Electric, a member-owned electric cooperative serving over 80,000 meters across nine counties in Northwest Arkansas and Northeast Oklahoma, is seeking a qualified bilingual Spanish individual for its Member Relations Representative position. The company, headquartered in Fayetteville, Arkansas, with offices in Springdale, Arkansas, Stilwell, and Westville, Oklahoma, was incorporated in 1938. Ozarks provides comprehensive benefits to its employees, including 100% paid medical/dental coverage for employees and their dependents, a defined benefit pension plan, and a 401(k) plan with an employer match. Additional benefits include paid time off, 9 paid holidays, disability benefits, life insurance, and tuition reimbursement.

Requirements

Requires high school diploma or equivalent.
Two to five years of experience in customer service or related field.
Must have valid driver's license without violation, which would prohibit insurability.
Must be able to give, receive and analyze information, prepare written materials, and articulate goals and action plans.
Requires ability to effectively present information, orally and written, and respond to questions from clients, customers, and general public.
Must be able to prepare paperwork with a high degree of accuracy and attention to details.
Requires efficient and accurate handling of money and applying money or credit to members' accounts.
Requires ability to meet deadlines under pressure.
Must be able to deal with a variety of people in varying situations with tact and diplomacy.
Bilingual Spanish required.

Responsibilities

Assist members in person, over the phone, by email, and via chat with various activities such as starting, stopping, and transferring utility services.
Determine member needs and assist with establishing OzarksGo services as well as any other services provided.
Provide customer service and properly inform members of residential and commercial utility services, rate structures, special programs, and applicable policies.
Establish deposits for residential and commercial members within established guidelines.
Establish and maintain member accounts; monitor and ensure accuracy of account information.
Perform cashiering tasks as required; receive and process payments; reconcile cash drawer daily and prepare bank deposits.
Research and respond to member billing inquiries.
Set up/inform members of various payment arrangements and outside assistance agencies.
Assist members by answering basic issues or requests; receive and process outage calls.
Solicit sale of new or additional services or products.
Recommend improvements/upgrades in products, service, billing method, etc. to prevent future issues.
Advise supervisor of ways to better handle member calls through improvements to equipment, training, support materials, computer programs, and procedures.
Resolve basic member and/or subscriber's issues or requests.
Receive and process trouble or outage calls.
Accurately analyze and collect any past due balance from the member and/or subscriber's in accordance with established procedures.
Ensure inquiries other than those that are routine are promptly transferred to the appropriate department for resolution.
Perform any other duties assigned by the designated supervisor to meet emergencies or other operating needs.