Member Relations Representative I

Bandera Electric Cooperative • Comfort, TX

6d • Onsite

About The Position

Bandera Electric Cooperative (BEC) and BEC Fiber are seeking a dynamic people-person with a passion for providing exceptional customer service. As a full-time, Member Relations Representative I, you will serve as the first point of contact for member inquiries, addressing basic questions and issues related to electric, fiber, and energy services. For success in this position, ideal candidates must have the ability to multi-task, be dependable, and possess top-notch communication skills. BEC proudly distributes electricity to members across seven counties in Central Texas. The BEC Fiber division began offering 100% fiber broadband in 2017 and currently provides fiber internet service to members and subscribers in eight counties in the Texas Hill Country.

Requirements

• High School diploma or equivalent
• 1 to 2 years of customer service experience
• Excellent customer service skills
• Excellent communication and organizational skills
• Strong problem-solving skills
• Proficient in the use of Microsoft Office programs
• Valid Texas Driver’s License and related insurance
• Must pass a background check and drug screening

Nice To Haves

• Bilingual in Spanish preferred

Responsibilities

• Provide information about BEC’s services and programs
• Handle basic member inquiries via phone, email or in-person
• Handle general inquiries, including billing
• Process return mail
• Process new and existing service/fiber applications
• Process service orders
• Process cash or electronic payments either received by mail, in-person, or digitally
• Open, balance and close cash drawer daily with accuracy and in a timely manner
• Document all inquiries and maintain accurate membership records
• Maintain member’s personal and contact information on accounts
• Ensure all legal documentation is uploaded to member accounts
• Provide support for outages or other emergency situations as required
• Escalate complex issues to Member Relations Representative II or Supervisors as needed

Benefits

• Highly Competitive Wages
• Generous Benefit Package (no waiting period – benefits start on first day)
• Paid time off
• Ten paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED