Member Relations Manager
Quite Remarkable•Beverly Hills, CA
•$90,000 - $120,000•Onsite
About The Position
The Member Relations Manager will define and lead the end-to-end member experience for QR. This role is responsible for building a high-touch, personalized service model that reflects the brand’s commitment to excellence.
Requirements
- 5+ years in hospitality, luxury service, or customer experience
- Experience building and leading service teams
- Strong understanding of high-touch, personalized service models
- Operational excellence and attention to detail
- Passion for delivering exceptional experiences
- AI-native—not “AI-aware.” You’ll design, own, and evolve agentic workflows that dramatically expand your leverage.
- Proven track record of using generative AI for creative production and machine learning for audience segmentation
Responsibilities
- Design and implement the member journey and service standards
- Build and lead the member relations and concierge team
- Oversee onboarding, engagement, and retention strategies
- Implement CRM systems and lifecycle management
- Establish service protocols and quality benchmarks
- Continuously improve the member experience based on feedback
Benefits
- Paid time off for volunteering (Service Days program)
- Comprehensive extended health benefits package
- Professional Development opportunities
- Complimentary lunches
- Company Bonus Incentive Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
