Member Relations Coordinator
About The Position
The Member Relations Coordinator plays a key role in enhancing the member experience by supporting engagement, communications, and event coordination. This position helps foster a connected club community while ensuring all member-facing interactions reflect the club’s high standards of service and hospitality. The ideal candidate is personable, detail-oriented, and creative, with a passion for service. This individual naturally builds relationships, takes initiative, and consistently looks for ways to elevate the member experience while supporting the club’s communication efforts and brand standards.
Requirements
- Minimum 2 years of experience in communications, marketing, hospitality, or a related field preferred
- Strong written and verbal communication skills
- Proficiency in Microsoft Office, email marketing tools, and design platforms (Canva, Adobe Creative Suite)
- Experience managing social media platforms and analytics tools
- Highly organized with strong attention to detail and ability to manage multiple priorities
- Professional demeanor with strong interpersonal skills and emotional intelligence Self-starter who is adaptable, collaborative, and thrives in a fast-paced, service-oriented environment
- Flexibility to work evenings, weekends, and holidays as required to support member events and club activities
- Work is performed in both an office setting and throughout club facilities with frequent member interaction
Nice To Haves
- Familiarity with club management systems (Jonas, Members First, Pacesetter, etc.) preferred
Responsibilities
- Support all aspects of member communications to ensure consistent, engaging, and professional messaging aligned with the club’s mission, values, and brand.
- Create, design, and manage member-facing communications, including email blasts, newsletters, printed and digital marketing materials.
- Capture photography and video content at member events and activities for use in communications and archives.
- Oversee and maintain the club’s website, member app, and social media channels.
- Utilize social media tools and analytics to enhance engagement and monitor performance.
- Coordinate with outside vendors, printers, and designers to ensure quality and timeliness of deliverables.
- Proactively engage with members to build relationships, gather feedback, and identify opportunities to enhance the member experience.
- Provide on-site support during member events, including setup, registration, member interaction, and post-event follow-up.
- Partner with the General Manager and department leaders to support clear and consistent communication across the club.
- Assist with report preparation, project tracking, and departmental initiatives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
