Member Relations Coordinator

Arcis Golf•Medina, OH

1d•Onsite

About The Position

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. The Member Relations Coordinator serves as a key ambassador of Weymouth Country Club, delivering exceptional service while supporting the day-to-day operations of the Membership Office. This role is focused on fostering positive, professional relationships with members, assisting with communication and engagement initiatives, and ensuring accurate membership records. The ideal candidate is organized, personable, detail-oriented, and passionate about creating a welcoming, high-touch club experience.

Requirements

High school diploma or equivalent required; college coursework preferred
1–3 years of administrative, hospitality, customer service, or member-facing experience preferred
Outstanding interpersonal and communication skills
Strong organizational skills with high attention to detail
Professional demeanor with a service-oriented mindset
Proficiency in Microsoft Office (Outlook, Word, Excel)
Ability to learn club management and membership systems
Ability to multitask, prioritize, and remain calm in a fast-paced environment
Ability to sit or stand for extended periods
Occasional lifting up to 25 lbs
Ability to work flexible hours as needed, including occasional evenings or weekends for member events

Nice To Haves

Experience in a private club, hospitality, or service-focused environment is a plus

Responsibilities

Serve as a primary point of contact for members, providing prompt, courteous, and professional assistance in person, by phone, and via email
Greet members and guests warmly, reinforcing a culture of hospitality and service excellence
Respond to member inquiries, requests, and concerns, escalating issues as appropriate to leadership
Support member satisfaction and retention through proactive communication and follow-up
Maintain accurate and up-to-date membership records within club systems
Assist with the processing of new member applications, onboarding, and orientation materials
Support membership billing, documentation, and status changes as directed
Prepare routine membership reports and correspondence
Assist with member communications including emails, newsletters, signage, and announcements
Coordinate mailings and digital communications related to club events and initiatives
Support member events, orientations, and club functions as needed, including occasional evenings or weekends
Support general administrative functions including filing, scheduling, and document management
Collaborate with other departments to ensure seamless member experiences
Maintain confidentiality of member information and club business