Member Relations Manager

Quite Remarkable•Beverly Hills, CA

1d•$90,000 - $120,000•Onsite

About The Position

The Member Relations Manager will define and lead the end-to-end member experience for QR. This role is responsible for building a high-touch, personalized service model that reflects the brand’s commitment to excellence.

Requirements

5+ years in hospitality, luxury service, or customer experience
Experience building and leading service teams
Strong understanding of high-touch, personalized service models
Operational excellence and attention to detail
Passion for delivering exceptional experiences
AI-First Approach You don’t just talk about AI; you use it. You’ll be AI-native—not “AI-aware.” You’ll design, own, and evolve agentic workflows that dramatically expand your leverage. You have a proven track record of using generative AI for creative production and machine learning for audience segmentation

Responsibilities

Design and implement the member journey and service standards
Build and lead the member relations and concierge team
Oversee onboarding, engagement, and retention strategies
Implement CRM systems and lifecycle management
Establish service protocols and quality benchmarks
Continuously improve the member experience based on feedback

Benefits

Take part in our Service Days program - where you'll be rewarded with paid time off for volunteering and making a positive impact in your community.
Join forces with our diverse Global Community and connect with team members from all over the world.
We offer a comprehensive extended health benefits package to ensure your total well-being.
We're dedicated to your professional growth and will support you every step of the way on your career path with ongoing Professional Development opportunities.
Enjoy delectable, complimentary lunches and participate in exciting team events in the office.

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