Member Relations Coordinator

NTCA_user • Asheville, NC

3d • Hybrid

About The Position

Join NTCA – The Rural Broadband Association as a Member Relations Coordinator and help promote and support benefit programs that make a difference for rural broadband providers. In this role, you’ll coordinate business development efforts, member education initiatives, and internal processes that keep our programs running smoothly. You’ll report to the Director of Member Relations and work closely with a passionate team dedicated to serving our members. This position is located in our Asheville, NC location.

Requirements

• Strong analytical, organizational, and communication skills.
• Knowledge of marketing and employee benefit plans.
• Advanced proficiency in Excel, Word, PowerPoint; social media familiarity.
• Project management experience; ability to work independently.
• Bachelor’s degree in marketing, communications, business, or related field; 2–4 years relevant experience.

Responsibilities

• Collaborate on strategic campaigns and promotional materials.
• Prepare quotes, benefit plan comparisons, and proposal packets.
• Track member adoption trends and support onboarding.
• Manage logistics for financial education programs and events.
• Maintain educational materials and team resources.
• Assist with member inquiries and special projects.

Benefits

• Competitive salary with regular feedback and coaching
• 401(k) and pension retirement programs
• Comprehensive health insurance: medical, dental, vision, prescription
• Company-paid life and disability insurance
• Generous paid time off and holidays
• Tuition reimbursement and professional development
• Hybrid work schedule (after training/probation)
• Corporate volunteering and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees