Member Relations Manager
About The Position
The Member Service Center Manager is responsible for the overall leadership, operations, and performance of the assigned service center. This role oversees daily operations, staffing, service quality, financial performance, and security while ensuring compliance with credit union policies and regulatory requirements. The Manager partners with leadership and cross-functional teams to implement strategic initiatives, promote products and services, improve operational efficiency, and deliver an exceptional member experience. The position also provides direct supervision of staff, including hiring, coaching, performance management, and employee development, while reinforcing the credit union’s culture and core values.
Requirements
- A high school or general equivalency diploma (GED) is required; plus three to five years branch management/supervision experience operating in a large financial institution, or any equivalent combination of formal training and/or experience which provides the necessary knowledge, skills, and abilities thereof.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, vendors, members, and the general public.
- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of financial management.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations involved in job functions and practices.
- Knowledgeable in use of computer software applications customarily used in this job function at an appropriate proficiency level.
- Familiarity with all service delivery systems and products including input requirements, output capabilities, system maintenance, upgrading, and general operations.
Nice To Haves
- Certified Credit Union Executive designation preferred.
- Valid Driver’s License.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
