Member Relations Coordinator
About The Position
AAA Club Alliance is seeking a full-time Member Relations Associate Coordinator to support our call center in Lexington, KY. This position is hybrid. Tuesday, Wednesday, & Thursday onsite in our Lexington, KY office and Monday and Friday work from home. To the qualified candidate, we offer: Hourly rate of $15.00/hour + eligibility for annual merit increase Comprehensive benefit package includes: 3+ weeks of Paid Time Off during the first year 401(k) plan with a company match of up to 7% 8 paid holidays Health & Life Insurance Tuition Reimbursement and a complimentary AAA Premier Membership + more!
Requirements
- High School Diploma; Associates degree a plus.
- 1+ years of Customer Service Experience.
- Customer service skills including friendliness, empathy, and strong listening skills.
- Ability to prioritize work, and handle simultaneous assignments with success and accuracy.
- Ability to perform multiple tasks in fast paced environment.
- Good problem solving and critical thinking skills.
- Ability to work overtime as needed.
Nice To Haves
- Experience interacting with dissatisfied customers a plus.
- Familiarity with AAA policies and practices a plus.
Responsibilities
- Acts as first contact and takes calls from Members and customers.
- Responds and resolves routine or less complex issues and feedback received about AAA products and services in a timely and thorough manner.
- Escalates non-routine complaints and issues to the appropriate party.
- Organizes/prioritizes daily workload to ensure adherence to AAA goals and objectives.
- Determines appropriate compensation for routine case resolution.
- Communicates with members through multiple channels, both verbal and written.
- Engages with members to provide an exceptional customer service experience.
- Utilizes emotional intelligence to recognize unique needs of each member and responds accordingly.
- Effectively uses computer systems for tracking purposes, information gathering, documentation and resolution of cases.
- Maintains performance standards as established by the business line.
Benefits
- Comprehensive benefit package includes: 3+ weeks of Paid Time Off during the first year
- 401(k) plan with a company match of up to 7%
- 8 paid holidays
- Health & Life Insurance
- Tuition Reimbursement and a complimentary AAA Premier Membership + more!
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
- And MORE!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
