Member Relations Coordinator

Arcis Golf•Austin, TX

12d•Onsite

About The Position

Markets club through direct client contact to maximize membership experience. Maintains ongoing relationship with members in support of the club’s goals to achieve overall Membership growth. Establishes and maintains positive member relationships and executes new member onboarding process. Responsible for building and facilitating the Club’s Lifestyle Content & Social offerings, including working with department heads to complete and implement one unified lifestyle calendar for Members & Guests. Work with Club’s food & beverage department to create, maintain function sheets and event files for each Member event, tradition and other promotions to include but not limited to entertainment contracts, P&L forecasts, and event floor plans. Attend events and functions to ensure proper execution of events. Supports the development of programming to increase Golf Rounds, Member Visits, Food & Beverage Revenue, and Member Satisfaction. Responsible for facilitating the development and execution of a Member communication plan such as, but not limited to answering telephone and route calls to appropriate person/department, greet, welcome and direct guests, weekly e-blasts, monthly calendars, website updates, social media, club event displays, flyers, posters, cart signs and banners. Supports in the development and implementation of retention strategies. Responsible for supporting, communicating and adhering to the company’s mission, brand and core values.

Requirements

Excellent people and communication skills.
Demonstrated outstanding customer service.
Excellent organizational skills, attention to detail, drive and motivation.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and interpret retail product labeling.
Ability to speak effectively before groups of customers or associates of organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

One year of golf course/private club related work experience is preferred.
Special consideration will be given to those who exhibit exemplary performance.

Responsibilities

Establishes and maintains positive member relationships and executes new member onboarding process.
Responsible for building and facilitating the Club’s Lifestyle Content & Social offerings, including working with department heads to complete and implement one unified lifestyle calendar for Members & Guests.
Work with Club’s food & beverage department to create, maintain function sheets and event files for each Member event, tradition and other promotions to include but not limited to entertainment contracts, P&L forecasts, and event floor plans.
Attend events and functions to ensure proper execution of events.
Supports the development of programming to increase Golf Rounds, Member Visits, Food & Beverage Revenue, and Member Satisfaction.
Responsible for facilitating the development and execution of a Member communication plan such as, but not limited to answering telephone and route calls to appropriate person/department, greet, welcome and direct guests, weekly e-blasts, monthly calendars, website updates, social media, club event displays, flyers, posters, cart signs and banners.
Supports in the development and implementation of retention strategies.
Responsible for supporting, communicating and adhering to the company’s mission, brand and core values.