Member Recovery Solutions Specialist I
First Source FCU•New Hartford, NY
•$17 - $26
About The Position
The primary function of this position is to counsel, educate, and offer solutions to our members to ensure their financial success along with that of the credit union. Handle collection efforts of the credit union’s deposit and loan portfolios. Maintain a high level of quality standards while maximizing collection efforts and minimizing loss.
Requirements
- High School plus 3-5 years related lending experience or related business degree
- Strong communication and interpersonal skills
- Attention to detail
- Strong computer aptitude
Nice To Haves
- Prior call center or banking experience preferred
- Ability to work well in fast-paced environment
Responsibilities
- Utilize various tracing techniques and strategies to collect personal information of member with outstanding debts.
- Accurately and professional document collection system(s) with detail of current contacts and subsequent results for follow-up.
- Work incoming call queue for both internal and external members.
- Inform management on effectiveness of strategies deployed to ensure a positive rate of members agreeing to repay their debts.
- Recommend accounts for escalation.
- Encourage members to utilize payment options such as credit cards, ACH, AutoPay and securing authorization to process payment(s).
- Maintain good member relations while collecting on delinquent and negative balance accounts.
- Strive to minimize delinquency and loans losses and achieve goals set for the credit union.
- Promote the credit union by cross-selling services focusing on the member needs.
- Negotiate extended payment plans and the best course of action for members.
- Assist prepping account and/or assigning accounts to a collection agency or attorney.
- Must have a demeanor to handle escalated situations while showing compassion.
- Must be able to balance quality and quantity.
- Must have the ability to multitask while staying organized.
- Required to adhere to credit union collections guidelines, standards. policies and procedures.
- Required to participate in First Source Federal Credit Union events as well as designated community events.
- Required to attend or participate in necessary compliance training, including but not limited to Bank Secrecy, OFAC, and Privacy.
- Required to attend training sessions as appropriate.
- Required to travel as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
