Member Reception Agent

Desjardins • Saint-Jean-sur-Richelieu, QC

3d • Onsite

About The Position

This is a temporary position for 12 months, with a full-time, on-site work arrangement. The incumbent is responsible for warmly and courteously welcoming members and customers, quickly ascertaining their needs to direct them to the appropriate individuals or channels. The role involves transmitting general information about Desjardins Group's service offerings. Key responsibilities include adhering to service standards, fostering member autonomy with alternative tools and channels, managing waiting times, identifying sales opportunities, strengthening member trust, scheduling appointments, and handling phone calls and general information as needed.

Requirements

• High school diplomas in a related field
• A minimum of two years of relevant experience
• Knowledge of French is required
• Knowledge of all counter and convenience products and services
• Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors
• Knowledge of security measures, legal framework and internal controls
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of reception procedure
• Knowledge of the general responsibilities of the caisse teams (organizational structure, roles and responsibilities)
• Knowledge of service standards
• Action oriented
• Communicates effectively
• Customer Focus
• Differences
• Interpersonal Savvy
• Nimble learning
• Situational adaptability

Responsibilities

• Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience
• As time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, and complementary channels such as the Student Service Centre and Desjardins Bank)
• Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction
• Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities
• When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs
• As needed, schedule appointments following the process established by the caisse
• As required and on an ad hoc basis, answer and route phone calls and collect and provide general information.

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED