Member Ops Billing & Enrollment Associate
About The Position
This position serves under Member Operations, directly supporting the Customer Billing & Enrollment team. The role will be responsible for completing the team's daily workload, including enrollment, billing, and payment-related transaction processing, reconciliation, and research for all assigned accounts. The individual will work closely with multiple internal departments to provide excellence in servicing all MVP customers, including member direct bill and employer group accounts. They will interact directly with MVP customers to ensure correct enrollment, billing, payment allocation, and collection activity. Duties include accurately processing reconciliations and/or enrollment transactions daily, maintaining weekly and monthly Excel spreadsheets, processing terminations, multi-tasking projects, and completing contact service forms within the department. The individual must be able to collaborate as a team player or work independently. Emphasis on discrepancy root cause determination and remediation. The role requires meeting departmental quality control standards and turnaround times. This role also directly supports the cash team by processing check deposits on a regular basis in the Schenectady office. Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.
Requirements
- Associates degree preferred. Equivalent amount of education and related experience may be considered.
- Two years accounts receivable experience (or related field) in a service capacity dealing directly with internal and/or external customers, including two years data entry experience.
- Strong analytical and problem-solving skills.
- Ability to prioritize multiple assignments and perform a variety of tasks with close attention to detail.
- Excellent customer service/telephone skills and ability to deal with stressful phone calls in a calm and diplomatic manner.
- Familiarity with healthcare benefits and/or medical terminology.
- Excellent computer experience including MS Excel, MS Word.
- Curiosity to foster innovation and pave the way for growth
- Humility to play as a team
- Commitment to being the difference for our customers in every interaction
- 1-2 years relevant insurance, medical or healthcare experience
- Experience with Facets
Responsibilities
- completing the team's daily workload, including enrollment, billing, and payment-related transaction processing, reconciliation, and research for all assigned accounts
- work closely with multiple internal departments to provide excellence in servicing all MVP customers, including member direct bill and employer group accounts
- interact directly with MVP customers to ensure correct enrollment, billing, payment allocation, and collection activity
- accurately processing reconciliations and/or enrollment transactions daily
- maintaining weekly and monthly Excel spreadsheets
- processing terminations
- multi-tasking projects
- completing contact service forms within the department
- discrepancy root cause determination and remediation
- meeting departmental quality control standards and turnaround times
- directly supports the cash team by processing check deposits on a regular basis in the Schenectady office
- Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.
Benefits
- Growth opportunities to uplevel your career
- A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
- Competitive compensation and comprehensive benefits focused on well-being
- An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Insurance Carriers and Related Activities
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
