Retail Ops, Analyst I Billing

Engie • Houston, TX

1d • Hybrid

About The Position

What You Can Expect As a Retail Operations Analyst I, you will play a key role in ensuring the accuracy of our billing processes while gaining in-depth knowledge of the products we offer. You'll have the opportunity to troubleshoot and resolve customer concerns, contributing directly to the success of our operations. In this role, you’ll collaborate with both independent and cross-functional teams on critical billing functions and work closely with third-party vendors to deliver exceptional customer service to our internal and external clients. This position is based in Houston, TX, and reports directly to the Manager of Retail Operations.

Requirements

• You hold a Bachelor's degree in Business, Finance, Accounting or related field, or four (4) years directly relevant experience in lieu of degree
• This is an entry-level position where prior experience is not required, but you will be expected to develop analytical skills in a business environment.
• You are an excellent communicator with keen attention to detail
• You are reliable, ethical, and capable of working independently or as part of a team
• Must be willing and able to comply with all ENGIE ethics and safety policies

Nice To Haves

• Exposure to sales or customer service settings could be advantageous
• You have direct exposure to billing and operations across multiple markets
• You possess strong knowledge of retail energy operations and regulatory standards
• You have knowledge with SQL, macros, and MS Access, along with advanced proficiency in MS Office Suite

Responsibilities

• Ensure accurate and timely billing for Retail C&I customers and resolve billing disputes
• Collaborate on projects to improve billing, customer experience, and reporting processes
• Implement and maintain quality control measures for outgoing invoices
• Support cross-functional teams and maintain compliance with regulatory standards

Benefits

• In addition to base pay, this position is eligible for a competitive bonus / incentive plan.
• Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs.
• We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.
• we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees