We’re looking for motivated, engaged people to help make everyone’s journeys better. • Responsible for ensuring the accuracy of billing information and bill airlines/non-airlines for services rendered Main Duties and Responsibilities: Daily review of flight service tickets for accuracy, input corrections into CxP Portal Perform SAP back-flushing Manually create billings for charters (101C) and off-scheduled flight activity Audit flight tickets prior to cycle change assuring accuracy of menus and billing codes Research billing discrepancies, assist with resolution due to price, quantity and service discrepancies Escalate to Account Services Group any billing, pricing and cycle related issues Assist dispatcher with processing of flights, communication with internal and external customers Assist with other tasks and special projects as needed Qualifications Education: High school diploma or GED Work Experience: Minimum of 1 year of experience in an administrative role is required Technical Skills: (Certification, Licenses and Registration) None Language / Communication Skills: Ability to communicate well with internal and external customers verbally and in writing Job Dimensions Geographic Responsibility: USA Type of Employment: Full-time Travel %: None Exemption Classification: non-exempt Internal Relationships: employees at all levels of the organization External Relationships: Customers and vendors Work Environment / Requirements of the Job: Excellent Microsoft Windows, Excel and Word skills. 2 years of experience in Microsoft Office Suite. Detailed oriented Good basic math, analytical, follow-up, problem solving and organizational skills Familiar with ERP software and SAP experience a plus. Airline and food manufacturing industry experience helpful Ability to adapt well to change and change management Must be able to understand and apply basic knowledge of an ERP system Must have a solid working knowledge of MS Excel and MS Office Must have excellent attention to detail Must thrive in a team-based environment Must have the ability and desire to meet required timelines, and be proactive in problem solving Budget / Revenue Responsibility: (Local Currency) Organization Structure Direct Line Manager (Title): Varies by unit: “GM”; “Mgr, Ops, Finance”; “Spv, Admin, Billing”; “Dir. Of Assembly Proc”; or Mgr, Ops, Multi Process” Dotted Line Manager (Title, if applicable): 0 Number of Direct Reports: 0 Number of Dotted Line Reports: 0 Estimated Total Size of Team: 2 gategroup Competencies Required to be Successful in the Job: Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: We treat each other with respect and we act with integrity We communicate and keep each other informed We put our heads together to problem solve and deliver excellence as a team We have passion for our work and we pay attention to the little details We foster an environment of accountability, take responsibility for our actions and learn from our mistakes We do what we say we will do, when we say we are going to do it We care about our coworkers, always taking an opportunity to make someone’s day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf We anticipate that this job will close on: 12/25/2025 For California Residents, please click here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us! gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.