Member of Technical Staff, Infrastructure

Pace•New York, NY

11d•Onsite

About The Position

Pace is an AI-native business process outsourcer for insurers. We combine the speed of AI agents with expert review by our insurance operations team to automate insurance tasks. Almost $400bn per year is spent on outsourcing in financial services every year. We're here to change that working side-by-side with some of the largest companies in the world. We're looking for an Infrastructure Engineer to own the platform our AI agents run on. Pace deploys in many different ways: multi-tenant cloud deployments, single-tenant cloud deployments, and installs inside our enterprise customers' own clouds. The same system that serves a fast-moving startup also has to pass the scrutiny of some of the largest insurers in the world, concerns which include data residency, isolation, and auditability.

Requirements

4+ years running production infrastructure
Kubernetes and infrastructure-as-code experience
You've led a significant migration or cutover and can talk concretely about how you made it safe
Comfortable owning networking and security boundaries end to end
Strong observability instincts - you've built the dashboards, monitors, and runbooks your team relies on

Nice To Haves

Experience shipping software into customer-controlled environments (BYOC, on-prem, or single-tenant enterprise)
Experience with workload isolation and sandboxing, or browser automation
Experience with durable-execution or workflow engines
Experience operating under compliance regimes (SOC 2, GDPR, HIPAA)
Experience in the insurance space

Responsibilities

Own the platform our AI agents run on, from our own cloud (Kubernetes on AWS) to installs inside our customers' clouds.
Scaling the secure, sandboxed browser infrastructure our agents do their work in
Planning and executing a zero-downtime cutover of production infrastructure
Building the observability and alerting that keep long-lived agent workloads reliable
Bringing up a new region and working out what data residency means for it
Standing up Pace inside an enterprise customer's cloud (BYOC) and making that install repeatable for the next customer