Member of Product, Client Solutions & Enablement

Anchorage Digital

17h•Onsite

About The Position

As a Member of Client Solutions & Enablement on the Product Team, you will be at the forefront of empowering our institutional clients to seamlessly integrate and maximize the value of Anchorage Digital's cutting-edge platform. Your mission is to foster deep partnerships, transforming complex technical challenges into streamlined, effective solutions that drive client success and satisfaction. You will be instrumental in guiding clients through every stage of their journey, from in-depth onboarding and tailored solution design to providing expert technical support and proactive enablement. By leveraging your product and technical expertise and communication prowess, you'll act as a critical bridge between our clients, product, and go-to-market teams, ensuring our offerings perfectly align with their evolving needs and helping to shape our product roadmap. This is your opportunity to redefine how financial institutions leverage digital assets by ensuring unparalleled client integration and adoption. You'll play a pivotal role in building a robust ecosystem where our clients not only understand but fully harness the potential of our platform, setting new standards for client success in the rapidly evolving crypto landscape. Join us in revolutionizing how institutions interact with digital assets, ensuring they thrive at every step of their journey.

Requirements

1-3 years of experience in a client-facing role, such as consulting, product, technical account management, or client success, preferably within a tech or crypto environment.
A strong desire to learn and develop technical expertise, particularly around APIs and complex system integrations.
Demonstrated ability to manage multiple client engagements simultaneously, prioritizing tasks effectively.
Exceptional interpersonal skills with a proven track record of building rapport and trust with clients.
A proactive and solutions-oriented mindset, always looking for ways to improve client outcomes.
Experience or strong interest in crypto/blockchain technology.

Nice To Haves

Prior experience with API testing or basic scripting.
Experience in some or all of the following tools: Postman, Colab, Bigquery, Looker, BigQuery, Google Cloud Logs, Google Slides, Google Sheets
Contributed to technical documentation or client-facing enablement materials.
Led client solution design sessions and have experience driving these to completion across internal and external team stakeholders.

Responsibilities

Demonstrate comprehensive knowledge of B2B and B2B2C technical integrations and implementation steps, supporting client needs across a wide range of use cases.
Deeply understand the API development process, be knowledgeable about the internal owners and SMEs from a product and engineering perspective, and be able to communicate these to a wide range of clients counterparts.
Be able to develop, test, and provide constructive feedback on internal APIs and client workflows across REST, Webhooks, Websockets and FIX APIs.
Collaborate across internal stakeholders and clients to design and drive novel solutions and tailored approaches to meet and exceed client use case needs across all Anchorage products and capabilities.
Be capable of breaking down large projects into smaller tasks, and accurately estimating the time and scope of projects. Articulate effectively the different options considered, analyze trade-offs, justify, and recommend priorities.
Face difficult challenges and exercise judgment in selecting and proposing technical, operational, and legal/compliance solutions to clients aligned with their target operating model.
Develop and maintain a deep understanding of Anchorage's business model, strategy, and organizational priorities.
Collaborate with stakeholders across the organization to build relationships and drive product initiatives.
Define and align team goals with Anchorage's top-level strategy and objectives.
Work towards influencing broader organizational strategy through product expertise.
Cross direct team and service boundaries to solve problems, including reviewing specs published by other teams, and participating in technical and business discussions.
Use compelling arguments and data to convey insights, recommendations, conclusions, and ideas on how to improve the team.
Effectively communicate complex technical information to both technical and non-technical audiences, tailoring communication style to ensure clarity and understanding.