Member Network Coordinator

Foresters Financial

8d•Remote

About The Position

Reporting to the Manager, Member Governance, the Member Network Coordinator will support the Member Governance Team in the management and administration of Foresters Member Network (volunteer governing body) which operates in Canada, the United States and United Kingdom. This role is essential in fostering relationships with customers who are volunteer leaders. This role requires flexible working hours as volunteer leader meetings are held virtually during evening hours and on weekends. This is a full-time remote role and can be based in Canada or US. As this role may include occasional international travel, a valid passport is required.

Requirements

Post-secondary education is an asset
3-5 years of experience in administration support
Highly organized and detail-oriented
Proficient computer skills including MS Office (Word, Excel, and Outlook), internet, email and basic database knowledge
Ability to generate trust and confidence with both team members and volunteer leaders
Strong communication skills, both written and oral
Self-motivated, ability to set timelines to meet deadlines
Ability to manage multiple projects concurrently; with the flexibility to adapt to changing priorities
Ability to work well primarily on their own but also in a team environment with other staff on assigned roles and projects
Decisive with good judgment and decision-making skills to act effectively in resolving issues which arise
Willingness and ability to work out of regular office hours including both evenings and weekends as required
Flexible working arrangements; ability to work evenings and weekends as required

Nice To Haves

Experience with Microsoft Dynamics or similar Customer Relationship Management (CRM) systems is desirable
Experience with virtual meeting etiquette with a strong focus on active listening
Experience working with volunteers in a leadership capacity is preferred
Professional and self-confident
Knowledge of fraternal benefit societies is an asset

Responsibilities

Provide first-line costumer service
Set up meetings on virtual platforms
Coordinate, attend, and provide staff support on volunteer leader evening meetings
Prepare communications, meeting materials, minutes and additional resource documents based on provided templates
Distribute meeting materials and minutes via email and virtual platform
Serve as a first point of contact for volunteer leaders
Maintain business professionalism in both oral and written communication
Work collaboratively with both office based and remote colleagues along with external contacts regarding team accountabilities
Maintain open communication with and support Governance Team in delivering governance programs
Support succession planning and sustainability of the member governance system by sharing feedback and observations of volunteer leaders with Governance Specialists
Observe and provide ongoing feedback on overall team operations for enhanced productivity and efficiencies
Perform other duties and administrative tasks as assigned