Member Service Coordinator
About The Position
Legacy Community Federal Credit Union is looking for the right candidate to join our team as a full time Member Service Coordinator. This role is not entry level and does need prior front line teller experience, head teller experience preferred. Legacy is committed to assisting our members in the greater Birmingham area at one of our eleven branches . Additionally, we are proud to be the official credit union of the University of Alabama at Birmingham. We want to help our members Craft their Legacy by providing products and services to our members that help fulfill their financial needs. We have been loyal to the UAB and Birmingham community since 1955. We are also committed to providing competitive pay to our employees, as well as excellent benefits. We offer health and dental insurance through BCBS of Alabama, as well as company paid Life and LTD insurance . We offer two retirement plans: 401(k) with discretionary match and a Cash Balance Defined Benefit Plan and Trust . We also have 12 paid holidays, 12 vacation days, and 10 sick days for our employees! This is a full time position, with the standard hours being Monday through Thursday from 8:30 am - 5:00 pm, and Friday from 8:30 am - 6:30 pm . In this Member Service Coordinator position, we rely on you to direct frontline employees while effectively assisting our members and potential members with their Credit Union needs. This role provides expertise with respect to more complex Credit Union services as well as setting up new accounts. The MSC will need to respond to problems and direct members and front line employees to the appropriate department. This role is not entry level and prior frontline teller experience is required, head teller experience is preferred. This role does require check acceptance experience and the ability to confirm proper guidelines are followed. If you can do those things and meet the following requirements, we would be happy to have you as part of our team!
Requirements
- Prior frontline teller experience
- Prior check acceptance experience
- Prior customer service experience
- Experience handling money
- High school diploma or GED
Nice To Haves
- Head teller experience
Responsibilities
- Direct frontline employees
- Effectively assisting our members and potential members with their Credit Union needs
- Expertise with respect to more complex Credit Union services
- Setting up new accounts
- Respond to problems and direct members and front line employees to the appropriate department
- Confirm proper check acceptance guidelines are followed
Benefits
- health and dental insurance through BCBS of Alabama
- company paid Life and LTD insurance
- 401(k) with discretionary match
- Cash Balance Defined Benefit Plan and Trust
- 12 paid holidays
- 12 vacation days
- 10 sick days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
51-100 employees
