Service Coordinator

Metrocare Services•Dallas, TX

12d

About The Position

GENERAL DESCRIPTION: The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. The Service Coordinator advocates and represents the desires of the individual in service delivery. The Service Coordinator also provides assistance in problem resolution between the provider and the consumer. The Service Coordinator will also be monitoring to determine if specialized services are provided and that the services are helping the person to achieve their desired outcomes.

Requirements

Bachelors or advanced degree from an accredited college or university with a major in a social, behavioral, or human service field including, but not limited to, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice.
Customer service experience preferred.
Requires positive attitude on working with developmentally disabled customers.
Basic math skills required.
Ability to apply common sense understanding to carry out simple one or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
Ability to utilize Internet for resources.
Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
Liability insurance required if employee will operate personal vehicle on Center property or for Center business.
Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business.
Must have an acceptable driving record.
Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
Self-motivating, able to work independently.
Basic computer skills, Windows 95 and Microsoft Word.
Strong organizational and time management skills.
Strong oral and written communication skills

Nice To Haves

Prefer experience with Askesis.

Responsibilities

Meets with developmental disability customers at their homes, listening carefully to ascertain their needs, and helping them determine what services they require.
Makes recommendations for, and explaining services to customers, based on their needs.
Takes customers initial service requests.
Enters information into our computer system.
Helps customers access services to help them achieve the quality of life they desire
Meets with customers monthly or quarterly to ensure they are getting needed services, to evaluate the effectiveness of the services in meeting needs, and to determine new problems and new interventions.
Meets with developmental disability services providers to learn their services, to arrange services for customers, to advocate for our customers, and to make sure they are taking care of our customers.
Assists when a crisis arises, be available to help link and assist customers to secure services that will enable them to prevent future crises
Acts as primary customer contact, ensuring that satisfaction is the end result.
Performs other duties as assigned.