Service Coordinator

Miner • Norwalk, CA

11d • $26 - $32 • Onsite

About The Position

The Service Coordinator is responsible for assisting and effectively communicating to our company’s Field Service Technicians as well as our customers. They will assign orders and service calls ensuring that our customers receive prompt customer service on their warehouse equipment.

Requirements

• Minimum 2 years’ experience in a service coordination or service management role.
• Excellent communication skills, both written and oral. Able to communicate effectively with management and customers – both internal and external.
• Professionalism in an office environment as well as on the phone.
• Ability to thrive in a fast paced, technology driven, service environment.
• Proven organizational and planning skills. Ability to prioritize and handle multiple projects.
• Basic knowledge of accounting processes.
• General computer skills with experience in Microsoft Office Products such as: Outlook; Excel; and Word. Also, experience with office operations and equipment including: computers/laptops and keyboards; fax machines; photocopiers; and telephone systems / cellular telephones.
• Needs to be a team player and work well with others.
• Needs to be a self-starter and work with little or no supervision.
• Able to work overtime when assigned and/or required.
• GED or High School degree required.
• The selected candidate will be required to pass a criminal history background check.

Nice To Haves

• Mechanical or technical background is a plus.

Responsibilities

• Review and process service requests, geographically dispatching an appropriate technician with proper skill set, paperwork, parts, and information.
• Strong organizational skills enabling effective communication with customers and technicians to ensure service calls are complete and when required, following up with technicians and other departments to finalize repairs, ensuring total customer satisfaction.
• Scheduling Planned Maintenance with customers.
• Documenting all pertinent information within service/invoicing software for each applicable job, as well as completing various forms, billing, reports, logs, records, etc.
• Prepare and maintain accurate records and data associated with the responsibilities of the department.
• Entering orders into company systems, sourcing materials, creating purchase orders, and tracking and receiving inventory.
• Assisting in accounts payable and receivable duties.
• Scheduling sales appointments for our sales team and working with our Service and Office manager.
• Work with the Service Manager to keep the service department informed of unusual circumstances or the need for additional assistance in order to facilitate and finalize repairs.
• Ensure quoted repairs are communicated thoroughly before the service technician is dispatched. For example: Informing of scope of work; Time allotted; Equipment required; etc.
• Proactively monitoring the service technicians’ Work-in-Progress (WIP) to ensure timely completion of jobs and accurate customer invoicing.
• Maintaining vehicle maintenance documentation.
• Perform other duties as assigned by department manager.

Benefits

• Competitive pay, including potential quarterly bonus incentives
• Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage
• PTO and Paid Holidays
• Training and mentoring - Learn from our experts in the industry
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees