Member Navigator/Benefits Administrator

Meta Care•Lafayette, LA

6d•$21 - $24

About The Position

This role is dedicated to providing essential healthcare support and navigation for the employees of a local outpatient surgical facility. The role focuses on helping employee members navigate the healthcare system by coordinating schedules and services, supporting disease and chronic care management, offering essential benefit support and ensuring that each member has seamless access to the resources and services they need. With a strong commitment to advocacy, this position will take a proactive approach to caring for all aspects of the members’ health and well-being. This position emphasizes compassionate guidance and attentive engagement rather than direct clinical care.

Requirements

Minimum of 2 years of experience, preferably in healthcare coordination or a support role.
Excellent communication and interpersonal skills, with a strong ability to listen and provide emotional support.
Strong organizational skills, attention to detail, and the ability to effectively manage schedules and maintain accurate records.
Humble, personable demeanor with a genuine desire to assist and support others.
Ability to work independently as well as collaboratively with healthcare providers.
Proficiency in Microsoft Office products (Word, Excel, PowerPoint).
This position is suitable for someone who has experience in a medical office environment with a passion for coordinating and managing schedules and navigating the healthcare maze for patients.

Responsibilities

Educate members about preventive care and wellness initiatives through outreach efforts.
Provide educational materials and resources to help members understand and access healthcare services.
Schedule and coordinate a range of healthcare appointments, including medical, dental, and specialist visits.
Assist members in setting up and using remote monitoring devices (e.g., glucometers, blood pressure cuffs, medical alert systems).
Manage the delivery of device supplies and other essential health-related resources.
Identify and coordinate community support services, such as transportation and home care, for members.
Help members navigate benefit coordination and collaborate with healthcare plan design vendors.
Develop and implement outreach campaigns to inform members about available benefits and services.
Participate in client meetings to provide information on services and address any unmet needs.
Follow up with members after hospital discharge and conduct on-site hospital visits for those who choose to participate.
Work with company pharmacists and social workers to offer additional support to members.
Maintain confidentiality and comply with PHI and HIPAA guidelines.
Interact professionally and respectfully with members and colleagues.
Travel to member locations and events as needed.
Perform additional duties as assigned by the Director of Care Management.