Member Manager

American Conservation Experience•Fletcher, NC

4h•Hybrid

About The Position

American Conservation Experience (ACE) is a dynamic non-profit organization dedicated to providing rewarding environmental service opportunities that harness the idealism and energy of a volunteer labor force to help restore America's public lands. ACE has a national reputation for providing exceptional training and support to enable crews to safely and economically implement technically complex and physically demanding conservation projects for the US Forest Service, BLM, National Park Service, USFWS and numerous state and local land management partners. Eastern Division Program Summary: ACE’s Eastern Division provides young adult volunteer AmeriCorps crews to carry out a variety of environmental conservation projects on public and conserved lands east of the Mississippi River, with occasional projects farther west. The Eastern Division also supports crew projects in the US Caribbean territories. The Crew model focuses on professional development, training, and skill development for early-career crew members through delivering high-value conservation work in partnership with the land agencies and communities where we work. Position Summary: The Member Manager (MM) is an office-based position that coordinates closely with all staff and volunteer corps members (AmeriCorps and Non-AmeriCorps members) in the Eastern Division Crew Program. As part of the Member Management team, the MM supports crew members’ growth, learning, and development during their terms of service with ACE. The RMM leads the recruitment and selection of all corps members for the Division and serves as the main point of contact for members before and after their terms of service with ACE. The priorities and duties of this role fluctuate with the seasonal demands of the organization, with some periods focused primarily on recruitment, interviewing, and onboarding new members. The MM’s thoughtful decisions in crew member selection play a critical role in maintaining a healthy and positive work culture in the Eastern Division’s corps. The MM interacts with staff in other ACE divisions, outside organizations, and the general public. These relationships require a professional demeanor, positive attitude, and willingness to act as an ambassador of ACE's program at all times. The Recruitment Member Manager must be flexible, adaptable, and enthusiastic while working in a fast-paced office environment with regular visits to field operation locations.

Requirements

Previous experience working in and leading a team setting supporting young adult learning and development
Relevant personal or professional experience in nonprofit, environmental conservation, and/or natural resource management
Bachelor's degree and one year of related professional experience. An equivalent combination of education and experience may be substituted for the Bachelor's degree (AA+2 years or 3 years related experience). Substitutions must be stated at the time the position is recruited.
Experience communicating with young adults and conducting interviews
Experience and comfort speaking by phone or video meeting with potential corps members who come from a wide variety of personal and professional backgrounds
Exceptional attention to detail
Experience in teaching, public speaking, public outreach, and coordinating events
Familiarity with data management and records maintenance processes
Experience handling confidential information in a professional setting
Must maintain a positive, constructive, and flexible work environment conducive to team dynamics
Willingness to travel locally, work occasional weekends/evenings, and attend community events, as needed
Strong skills in leadership, interpersonal communication, organization, management, problem solving, conflict resolution and motivating others
Takes initiative and has strong planning, organizational, and time management skills; ability to prioritize and plan work activities to maintain effective support of a complex array of projects; uses time efficiently and develops action plans when given a demanding workflow
Computer skills required including intermediate knowledge of Google Suite, and professional email etiquette; basic data management skills
Experience handling complex data sets and spreadsheets
Ability to quickly learn multiple online systems and software
Be an efficient, effective and adaptable team member
Ability to receive and provide constructive feedback.
Ability to understand and carry out oral and written instructions.
Ability to understand and follow ACE systems and processes.
Proven ability to work independently and be a positive, contributing member of a group.
Leadership ability, forward-thinking, positivity, and flexibility are important assets in this position, as the ACE Member Program team continues to grow and respond to member needs
Ability to be empathetic while working with young people in very unique working conditions.
Must be authorized to work in the U.S.
Proficient in English
Ability to pass a federal criminal background check
Willing to abide by ACE Policy and Federal Drug Free workplace policies and laws. ACE reserves the right to drug test at any time.
Valid driver's license and an insurable driving record

Responsibilities

Member outreach and recruitment
Member onboarding, support, and management
Collaborate remotely with other ACE offices across the U.S. to ensure consistency and policy compliance across divisions
Manage established online recruitment efforts across a variety of job posting platforms
Review applicants and conduct screenings and corps member interviews using standard protocols
Serve as the primary contact for member applicants during the interview process
Collaborate with program staff to set recruitment goals aligned with project goals
Maintain, develop, and disseminate recruitment materials in collaboration with other ACE departments and divisions
Increase ACE's local and national presence through advertising and promotional materials, in collaboration with ACE’s National Marketing & Communications team
Network and develop partnerships with organizations in the local community
Oversee big-picture recruitment planning and strategies for the Eastern division
Attend virtual and in-person career fairs locally and across the country
Assist in developing and implementing a standard protocol for attracting cohorts of new members to the division with a variety of skills and life experiences
Engage, oversee, and support AmeriCorps and non-Americorps volunteer members during their ACE conservation service
Develop and maintain strong communication between ACE staff and all incoming and current corps members; serve as one of the main points of contact for members throughout their terms of service
Maintain, develop, and disseminate member support materials in collaboration with other ACE departments
Lead member on-boarding and off-boarding processes, ensuring accurate data management and timely completion of all steps required for compliance with ACE and AmeriCorps policies
Coordinate Orientation weeks for new members, organizing arrival details, supporting move-in days at member housing, leading training modules, and scheduling established training sessions with the Eastern Division team
Collect and manage large amounts of data while complying with strict & detailed AmeriCorps requirements regarding proper timing, onboarding, and exiting of AmeriCorps members
Ensure all AmeriCorps members remain in compliance with required documents including timesheets and Beginning-of-Term, Mid-Term, and End-of-Term Evaluations
Provide performance feedback to members and coach them in their professional growth by modeling professionalism and having coaching conversations with members
Maintain the utmost professionalism and confidentiality in sensitive communications with members and staff
Ensure that members have the most up-to-date resources that supplement their field experience by updating member schedules with information for professional development opportunities, and trainings.
Assist other ACE staff to mentor and develop members into stewardship and leadership roles
Oversee member housing, staying aware of member conduct in housing, and coordinating and attending routinely scheduled cleaning events (no responsibility for direct facility maintenance)
Conduct site visits to observe and support conservation projects in the field, with a focus on member learning and development. Site visits involve camping and participating in the crew’s conservation tasks such as trail work and invasive species management. Typical site visits for the MM may last 2-4 days and occur 4-6 times per year.
Work on special projects for improving ACE, both at the Eastern Division level and nationally (example: serving on a national task force/working group, creating new professional development programs for members and division staff, etc.)
Assist Associate Director of Member Programs in training new staff
Respond to emergencies and organize medical care for sick or injured Members (including after hours)
Assist Associate Director with identifying places for program improvement
Share rotating duties of having the local On-call Phone for one week at a time and being responsive to emergent needs of members in the field
Other duties as assigned