Member Experience Supervisor

Movati•Burlington, ON

6d•Onsite

About The Position

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy. Acting as a delegate to the Experience Manager, you are a people-oriented supervisor who effectively coaches and motivates staff. You share your experience and knowledge to assist the team in hitting their sales goals and targets as you’re considered a solid performer because you’re able to hit your own sales goals and targets. Your typical workday will also be full of interaction and engagement with members and potential members ensuring they receive the best experience possible from the moment they walk in our doors. You do this by matching each new member’s unique needs, interests and goals with the right Club products, services and people. You are available to answer questions regarding membership, manage and resolve any concerns and ensure members and guests feel welcomed.

Requirements

2+ years of related customer experience.
1+ years of sales experience.
Ability to articulate how you have achieved sales success and delivered meaningful customer growth in past experiences.
Ability to work a variety of shifts including early mornings, days, afternoons and weekends.

Responsibilities

Act as a delegate to the Experience Manager.
Coach and motivate staff.
Assist the team in hitting their sales goals and targets.
Interact and engage with members and potential members.
Match new member needs, interests, and goals with the right Club products, services, and people.
Answer questions regarding membership.
Manage and resolve member concerns.
Ensure members and guests feel welcomed.