Member Experience Specialist

VASA FITNESS • Holladay, UT

1d • Onsite

About The Position

At VASA Fitness, we are a community focused on unity, passion, love, integrity, fun, and trust, aiming to create UPLIFTing experiences through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support for both members and team members. As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit by warmly greeting members, fostering personal connections, and maintaining a clean and organized club environment to make VASA feel like home. This role also involves guiding members on their fitness journey by providing information about memberships, upgrades, and personal training options, ensuring every interaction helps members feel valued, motivated, and excited to return.

Requirements

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background check

Nice To Haves

• Bilingual skills
• CPR certification

Responsibilities

• Set the tone for every visit by being the first friendly face at the front desk.
• Greet members warmly and create personal connections.
• Keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting.
• Guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options.
• Achieve memberships, upgrades, and personal training sales through confident conversations and tours.
• Address member needs quickly with helpful solutions.
• Share feedback with leadership and use it to improve the member experience.

Benefits

• Base rate of $11.40 per hour + commission with no cap!
• Two complimentary gym memberships--one for you and one to share
• Discounted personal training sessions
• Eligible to participate in 401(k) options
• Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
• Paid Time Off (for 30+ hours/week)
• Medical / Dental / Vision benefits (for 30+ hours/week)
• Paid Parental Leave (for 30+ hours/week)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees