Member Experience Specialist

VASA FITNESS•Thornton, CO

4d•$15•Onsite

About The Position

As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.

Requirements

Strong communication skills and a professional approach
Comfortable multi-tasking and working independently
1+ year of customer service, membership sales preferred
Interest in health, wellness, and fitness
Ability to pass a background check

Nice To Haves

Bilingual skills
CPR certification

Responsibilities

Greeting members warmly
Creating personal connections with members
Keeping the club clean and organized
Sharing information about memberships, upgrades, and personal training options
Achieving memberships, upgrades, and personal training sales through confident conversations and tours
Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
Addressing member needs quickly with helpful solutions
Sharing feedback with leadership and using it to improve the member experience

Benefits

Base rate of $15.16 per hour + commission with no cap
Top performers can earn over $32,000+ annually through wages and uncapped commission
Two complimentary gym memberships--one for you and one to share
Discounted personal training sessions
Eligible to participate in 401(k) options
Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more
Paid Time Off (for employees working 30+ hours/week)
Medical / Dental / Vision benefits (for employees working 30+ hours/week)
Paid Parental Leave (for employees working 30+ hours/week)
Clear advancement opportunities into leadership and management positions with earning potential of $75.000+ annually