Member Experience Specialist II
Maine State Credit Union•Augusta, ME
•$20 - $22•Onsite
About The Position
We're seeking a Member Experience Specialist II to join our high-volume Augusta Branch, where you'll build meaningful member relationships, support daily branch operations, and thrive in a collaborative team environment. In this role, you'll build strong member relationships, process financial transactions, identify financial needs, recommend products and services, and serve as a resource for team members. You'll also assist with branch operations, cash management, fraud prevention, and assisting with training newer staff.
Requirements
- Experience in customer service, banking, credit unions, financial services, or cash-handling environments
- Strong communication and relationship-building skills
- Ability to multitask while maintaining accuracy and attention to detail
- A passion for helping others and delivering exceptional service
Nice To Haves
- Previous teller or credit union experience preferred
Responsibilities
- Process deposits, withdrawals, loan payments, and other transactions
- Provide personalized solutions that support members' financial well-being
- Educate members on Credit Union products and services
- Assist with fraud prevention and account research
- Support and train Member Experience Specialist team members
- Participate in community outreach and branch initiatives
Benefits
- Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
- HSA – generous employer contribution
- Employer funded HRA
- Employer-subsidized Dental and Vision Insurance
- 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
- Accident Insurance
- Competitive wages, and annual evaluations with compensation adjustments
- Generous 401(k) employer match, plus annual discretionary contribution
- Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidays
- Education reimbursement - up to $5,000 annually for undergraduate
- Opportunities to volunteer in our local communities
- 100% Employer Paid EAP which includes 6 free mental health sessions
- Wellness Reimbursement of up to $150
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
