Member Experience Specialist II
About The Position
Join SkyOne Federal Credit Union as a Full-Time Member Experience Specialist II in Hawthorne, CA, to enhance members' financial journeys. This onsite role involves collaborating with a dynamic team focused on innovation and accountability. With a competitive pay range of $28.80 to $35.00 per hour, this position offers the opportunity to make a tangible impact and be recognized for contributions. It's ideal for individuals passionate about providing exceptional member-focused solutions and aligning with core values of integrity and respect, offering a path for career growth and shaping convenient experiences for members. As a Member Experience Specialist II, you will be pivotal in establishing and nurturing financial relationships with members. This dynamic position involves processing transactions, updating accounts, opening new accounts, assisting with loan applications, and cross-selling appropriate Credit Union products and services. You will support the Credit Union’s business development initiatives by soliciting new memberships at the branch and through local business engagement, including attending SEG visits and conducting outbound calls. Your efforts will directly contribute to delivering exceptional service. Adhering to policies and procedures while meeting individual and team performance and sales goals, you will embody the SkyOne Service and Sales Model, ensuring members receive a meaningful and tailored experience at every interaction.
Requirements
- Possess a robust set of skills and knowledge essential for building and maintaining strong financial relationships with members
- Comprehensive understanding of the features and benefits of all Credit Union products and services
- Proficiency in utilizing account information to ask relevant questions and offer tailored solutions effectively
- Strong communication skills for providing efficient and professional service, resolving member inquiries, and collaborating with the team to meet sales and service goals
- Attention to detail for accurately processing transactions, balancing teller drawers, and ensuring compliance with cash handling procedures
- Ability to effectively manage time
- Ability to adhere to policies
- Ability to complete required training
- Windows, Word, Excel and Internet proficiency
- Proficient in 10-key and typing skills
- Excellent verbal and written communication skills
- Ability to adapt to any situation
- Goal Oriented
- Able to identify and uncover members and non-members needs
- Dependable
- Working knowledge of our electronic delivery services
- Working knowledge of all products and services
- Working knowledge of applicable rules and regulations related to branches and ATMs
- Minimum 1 year experience in a financial institution
Responsibilities
- Processing transactions
- Updating accounts
- Opening new accounts
- Assisting with loan applications
- Cross-selling the appropriate Credit Union products and services
- Supporting the Credit Union’s business development initiatives by soliciting new memberships both at the branch and through local business engagement
- Attending SEG visits
- Conducting outbound calls
- Adhering to policies and procedures
- Meeting individual and team performance and sales goals
- Embodying the SkyOne Service and Sales Model
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
