Member Experience Specialist II, Branches

MIT • Cambridge, MA

4d • Onsite

About The Position

The Member Experience Specialist II position is a first point of member contact for branch, online or Contact Center. The candidate offers member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence. This role also requires great communication skills but also patience and some leadership skills to resolve complicated member issues. Candidate must be fully versed in all of our products and services and able to effectively cross-sell.

Requirements

• Minimum of three (3) years’ experience required.
• High school diploma or equivalent certificate of education required.

Nice To Haves

• Financial services experience preferred.
• Cash handling experience preferred.
• Credit card transactions experience preferred.
• Balancing all preferred.
• One or more (1+) years of experience in financial services.

Responsibilities

• Offers member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence.
• Resolves complicated member issues.
• Effectively cross-sells products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED