Member Experience Specialist I

Rockland Federal Credit • Walpole, MA

7h • Hybrid

About The Position

Rockland Federal Credit Union is seeking a Member Experience Specialist I. This frontline role delivers accurate, efficient, and welcoming service to members by handling routine transactions, supporting basic account needs, and maintaining a balanced cash drawer. The Specialist I promotes products through needs-based conversations and refers more complex requests as needed, while following all security, compliance, and fraud-prevention procedures.

Requirements

• 1+ year of experience in banking, financial services, retail, or cash handling
• Strong attention to detail and accuracy
• Effective communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment

Nice To Haves

• Notary Public and credit union experience a plus

Responsibilities

• Process routine transactions including deposits, withdrawals, transfers, and loan payments
• Provide account support and respond to basic member inquiries
• Perform account maintenance such as address updates, debit card assistance, and stop payments
• Promote products and services through needs-based conversations and refer complex needs as appropriate
• Balance cash drawer daily and maintain accurate transaction records
• Follow all security, compliance, and fraud-prevention procedures
• Support branch operations and deliver a professional, member-first experience

Benefits

• Cigna medical benefits
• dental benefits
• vision benefits
• a 401(k) plan with company match
• profit-sharing potential
• flexible health and dependent care plans
• life, AD&D, and LTD insurance
• a generous and flexible tuition reimbursement program
• a PTO package designed to help employees recharge and enjoy time with family and friends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed