Member Experience Representative

OneVeracity • Kennesaw, GA

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About The Position

The Member Experience Representative is responsible for delivering high quality service and support to members by addressing inquiries, resolving issues, and ensuring a positive experience. This role serves as a key point of contact between the organization and its members, requiring strong communication and problem-solving skills.

Requirements

• High School Diploma/GED required.
• General PC knowledge including Microsoft Office
• Excellent Customer Service, communication, organizational and interpersonal skills.
• Attention to detail, accurate reporting and follow-up.
• Analytical and problem-solving skills.
• Ability to work in teams and coordinate efforts to ensure timely completion of work assignments.

Nice To Haves

• Bilingual (Spanish) Preferred

Responsibilities

• Respond to incoming calls and emails from members, addressing their inquiries and resolving issues promptly and professionally.
• Identify and resolve member issues, providing appropriate solutions and alternatives.
• Provide accurate information about benefits programs, services, and policies.
• Update and maintain member records in the database, ensuring accuracy and confidentiality.
• Collect member feedback and report findings to the management team to improve services.
• Work closely with other departments to resolve complex member issues and ensure a seamless experience.
• Conduct follow-up communications with members to ensure their issues have been resolved satisfactorily.
• Participate in ongoing training sessions to stay updated on benefits programs and customer service best practices.
• Additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED