Member Experience Representative

Alabama Credit Union • Vernon, AL

8d • Onsite

About The Position

The Member Experience Representative position exists to serve our members at the Vernon Branch in Vernon, AL and the Kennedy Branch in Kennedy, AL. This is a front-line, customer service position. A Member Experience Representative engages members by onboarding them with Alabama Credit Union by opening new accounts and providing a relationship-building experience; assist members with loan request along with assisting them with their financial transactions, involving giving and receiving cash and other negotiable instruments while providing opportunities for members to utilize additional products and services offered by Alabama Credit Union. Duties include opening accounts, helping our members with their basic financial transactions (such as conducting deposits and withdrawals, posting credit card payments and balance transfers, receiving debit card and check orders, etc.) accurately and efficiently, and providing information about products and services to members in order to serve their financial needs. In return, those who hold this role get to work at one of the best places in the world. If you cannot talk to strangers about Alabama Credit Union products or services that they might utilize, if you can’t work in a fast-paced environment with multiple priorities, or if you don’t do well with “attention to detail” jobs, this may not be the job for you . However, if you want the opportunity to provide great service and hone your salesmanship and thrive on helping people in your workplace and community, it may be the perfect opportunity to feel good about your career!

Requirements

• High school diploma or equivalent
• Customer service skills
• Cash handling
• Good computer skills (including the ability to use Microsoft Office products and web-based applications)
• Ability to follow lengthy procedures for account opening
• Ability to describe and sell products and services to members
• Ability to change focus efficiently in a fast-paced environment
• Desire to help others in your community
• Sit, stand, walk, see, hear, reach
• Use gross and fine motor coordination for activities such as using standard office machines, using paper (to include counting cash, sorting and filling paper items, scanning, etc.)
• Occasionally lift and carry incidental items such as supplies

Nice To Haves

• One to three years of similar or related experience
• Bilingual (Spanish)

Responsibilities

• Onboarding members by opening new accounts
• Providing a relationship-building experience
• Assisting members with loan requests
• Assisting members with their financial transactions (giving and receiving cash and other negotiable instruments)
• Providing opportunities for members to utilize additional products and services
• Conducting deposits and withdrawals
• Posting credit card payments and balance transfers
• Receiving debit card and check orders
• Providing information about products and services to members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED