Member Experience Representative

The Glencoe Golf & Country Club • Calgary, AB

6d • Onsite

About The Position

The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading-edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create lifelong memories with family and friends. We are seeking friendly, professional, and service-oriented, part-time Member Experience Representatives to join our Member Experience team at The Glencoe Club. As a Member Experience Representative, you will be the first point of contact for members, guests, and visitors, serving as the face of The Glencoe Club. Based at our front desk, you will welcome members and guests, answer phone calls, provide accurate and up-to-date information, assist with inquiries, process transactions, and help ensure a seamless and positive experience for everyone who enters the Club. This evening position is ideal for someone who enjoys working in a fast-paced environment and takes pride in creating exceptional experiences for members and guests. If you are an organized, customer-focused individual who enjoys interacting with people in a dynamic reception setting, we'd love to hear from you!

Requirements

• A minimum of a high school diploma or equivalent is required.
• Minimum of 1 year experience in a customer, member or client facing role
• Professional communication skills and telephone etiquette
• A diplomatic, outgoing personality and the ability to foster relationships with members and employees
• Ability to handle stressful situations
• Applicants must be legally eligible to work in Canada.

Nice To Haves

• Recreational, Club and/or business admin environments, would be considered an asset
• Knowledgeable in excel, google sheets, and booking and POS systems is considered an asset.
• Standard First Aid/CPR Level C is considered an asset

Responsibilities

• Providing a high level of member service that exceeds expectations in all service aspects with prompt friendly greetings, directing, activity bookings, program registration, security and administrative duties as needed
• Ensuring timely and effective two-way communication (verbal, written) between members, staff and Supervisor
• Ensuring members are adhering to rules and regulations, including guest sign-in procedures
• Problem solving member access issues and providing membership cards/fobs as needed
• Processing and recording member payments as required
• Completing introduction letters for members visiting affiliated clubs and verifying members are in good standing
• Being fully comfortable with phone systems including transferring, placing calls on hold, emergency response and assisting with long-distance phone calls

Benefits

• An inclusive and diverse working environment highlighted by creativity and collaboration, featuring top industry leaders
• Numerous opportunities for personal and professional growth including training and development
• Delicious, fulsome employee meals prepared daily
• Employee referral program that rewards the additional talent you bring
• Numerous employee recognition programs to reward you for your incredible efforts
• Comprehensive health and dental benefits available for you and your family
• An Employee/Employer contributed to RRSP plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED