Member Experience Rep

MULTIPLI FEDERAL CREDIT UNION • Jefferson City, TN

1d • $18 - $28 • Onsite

About The Position

To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves extensive personal contact with others and is of a personal or sensitive nature.
• Motivating, influencing, and/or training others is key at this level.
• Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Must have good communication skills.
• Ten key calculator and computer keyboard by touch.
• Must be good with detail to deal with numbers and names.
• Balance your cash drawer daily and accurately post transactions.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
• Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
• Maintain a dependable record of attendance and timeliness.
• Maintain a professional, courteous, and friendly atmosphere for members and coworkers and businesslike appearance.
• Provide informed, prompt, professional and accurate service and support to all members and associates by responding to email, answering telephone within 3 rings and replying to messages within 2 hours.
• Develop, maintain and demonstrate a working knowledge of credit union loan standards, policies, procedures and applicable state and federal government rules and regulations.

Nice To Haves

• Knowledgeable in all member service products to include loans, deposits, transaction accounts and other credit union services.

Responsibilities

• Receives and processes basic and advanced customer financial transactions including deposits, withdrawals, loan payments, transfers from member accounts as directed, research inquiries, and maintaining member records.
• Balancing of cash drawer and daily transactions as well as ITM and vault replenishments and balancing.
• Identifies and develops cross sell opportunities with members and nonmembers of the credit union.
• Welcomes members and provides routine information concerning services and directs member to appropriate department for specific information and service.
• Performs a variety of miscellaneous tasks including typing, scanning computer input and answering the telephone.
• Performs other job related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED