Member Experience & Operations Associate (TX)
About The Position
BEYOND FlexSpace is looking for a friendly, organized, proactive, and hospitality-driven Member Experience & Operations Associate to join our growing team. At BEYOND FlexSpace, we create more than just offices and coworking spaces. We provide a professional, welcoming environment where entrepreneurs, small businesses, remote professionals, and growing companies can work, connect, and grow. As our Member Experience & Operations Associate, you will play an important role in creating an exceptional experience for our members while supporting the daily operations of the workspace. No two days will look exactly the same. One day you may be welcoming a new member, preparing a meeting room, organizing mail and supplies, or assisting with invoices. The next, you may be helping a member with a request, coordinating an event, assisting with a tour, or helping ensure the entire workspace is ready for the day.
Requirements
- 1–3 years of experience in customer service, hospitality, administration, office operations, coworking, property management, or a similar environment preferred.
- Strong verbal and written communication skills.
- Excellent organizational and time-management skills.
- Proficiency with Microsoft Office, Google Workspace, email, calendars, and business software.
- Applicants must be currently authorized to work in the United States and will not need employment sponsorship in the future, work on a full-time basis and able to commute to Houston, TX.
Nice To Haves
- Experience with CRM, coworking software, invoicing, or administrative systems is a plus.
- Experience with events, hospitality, or member/customer service is a plus.
Responsibilities
- Create a welcoming and professional experience for members, guests, and prospective clients.
- Support member onboarding, move-ins, and day-to-day requests.
- Maintain an organized and welcoming front desk, common areas, meeting rooms, and hospitality spaces.
- Conduct daily walkthroughs and help ensure the workspace is ready for business.
- Receive, organize and forward member mail and packages and notify members of deliveries.
- Assist with meeting room preparation, reservations, and member services.
- Manage supplies, inventory, and operational needs.
- Report and follow up on maintenance, cleaning, technology, and facility issues.
- Maintain accurate member, prospect, and administrative records.
- Assist with agreements, onboarding documents, invoices, payment reminders, and administrative follow-up.
- Update CRM and coworking management systems.
- Respond to general inquiries, schedule tours, and assist prospective clients when needed.
- Organize community events, networking opportunities, and member engagement.
- Build positive relationships with our members and get to know their businesses.
- Identify problems, take initiative, and help find solutions before issues become bigger.
Benefits
- Opportunities for professional development and growth within an inclusive team environment.
- Medical, Dental, Vision, and Life coverage for employee and premium allowance/subsidy for employees’ eligible dependents
- PTO (vacation and sick)
- 401(k) with Enhanced Employer Safe Harbor match
- 10 paid holidays a year.
- Professional membership reimbursement
- Cell phone/technology reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
