Member Experience Manager

Securityplus Federal Credit Union • Parkville, MD

6d • $63,000 - $95,000 • Onsite

About The Position

Are you passionate about creating exceptional member experiences? We’re looking for a Member Experience Manager to lead branch operations, stimulate revenue growth, and build stronger member relationships. Reporting to the VP, Member Experience, you’ll play a vital role in aligning branch performance with our organizational goals.

As a leader, you will coach and develop team members, foster a consultative sales and service culture, and deliver on our promise of financial wellness for every member. Beyond the branch, you’ll engage in business development and community outreach to expand brand presence, build loyalty, and position Securityplus as the financial partner of choice in our markets.

If you’re ready to make a lasting impact, drive growth, and champion our member-first culture, this could be the opportunity for you.

Requirements

• Bachelor’s degree in business, Marketing, or a related field required.
• Two (2) years of supervisory experience required.
• Ability to work Saturdays.
• Strong analytical, strategic thinking, and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to inspire and lead a diverse team to achieve common goals.

Nice To Haves

• Four (4) years of banking or sales experience preferred.
• Certified Financial Counselor (CCUFC) designation preferred.
• NMLS designation preferred.

Responsibilities

• Lead branch operations to deliver seamless and efficient service while driving loan and deposit growth.
• Align branch performance with organizational goals and the Credit Union’s Success Scorecard, while ensuring that day-to-day activities support long-term member loyalty.
• Monitor trends and continuously evaluate processes to identify opportunities to improve efficiency and elevate member satisfaction.
• Foster a consultative sales and service culture that prioritizes exceptional member experiences and strengthens long-term relationships.
• Engage in proactive business development to expand market share and deepen financial wellness partnerships.
• Represent Securityplus at community events, promoting our mission, values, and services to raise visibility and reinforce our brand promise.
• Coach and develop team members by providing ongoing feedback, training, and support to encourage professional growth and peak performance.
• Drive accountability and cultivate a culture of collaboration, innovation, and service excellence through regular huddles, meetings, and one-on-one coaching.
• Ensure operational excellence by managing reputational, operational, and business risks in alignment with regulatory guidelines and internal policies.
• Oversee member transactions, ensuring compliance, and maintaining adherence to procedures that protect members and the Credit Union while upholding service quality and reliability.

Benefits

• Competitive salary
• Comprehensive retirement benefits, including a 401(k) with company contributions
• Health coverage
• Dental coverage
• Vision coverage
• Opportunity to earn an annual performance bonus
• Monthly incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager