Member Experience Manager
About The Position
The Mission: At Anytime Fitness Framingham, we don’t just sell memberships; we change lives. We are looking for a Member Experience Manager (MXM) who is part strategist, coach, and 100% leader. You won’t just be "overseeing" a gym; you will be the architect of our members' success stories. Why You’ll Love Working Here: Autonomy: We trust you to run your department. You’ll have the backing of a global brand with the "family-feel" of a local owner. Career Growth: We don't want you to stay an MXM forever. We provide the mentorship to move you toward Regional Operations. Seamless Tech: From Artificial Intelligence for prospect nurturing to our AF App, we use the best tools to let you focus on people, not paperwork. Community: Framingham is a diverse, high-energy hub. You’ll be at the center of it. Your Core Impact: The "Success Architect": Lead the onboarding journey. You’ll use body scans and movement assessments to build the perfect road map for every new member. Sales with Soul: You don't "close" people; you "convert" them to a healthier lifestyle using our proven AF Training systems. The Trainer’s Coach: You are the leader of our training staff. You’ll manage schedules, inspire their growth, and ensure our "Culture of Care" is felt on every square foot of the purple turf.
Requirements
- Hold a current PT certification (NASM, ACE, etc.) or be able to attain one quickly.
- Be outgoing and honest.
- Thrive in a fast-paced MetroWest environment.
- Be comfortable navigating fitness tech and management software.
- Understand that fitness happens when members are off work, requiring flexibility.
Responsibilities
- Lead the onboarding journey for new members using body scans and movement assessments to build personalized road maps.
- Convert members to a healthier lifestyle using proven AF Training systems.
- Manage training staff schedules, inspire their growth, and ensure a "Culture of Care" throughout the facility.
Benefits
- Autonomy in running your department.
- Backing of a global brand with a local owner's family-feel.
- Mentorship for career growth towards Regional Operations.
- Use of seamless technology, including AI for prospect nurturing and the AF App.
- Opportunity to be at the center of a diverse, high-energy community.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
