Member Experience Manager - Brussels

Industrious • New York, NY

2d • Onsite

About The Position

Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.
Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience.
We are Industrious.
Extraordinary is no ordinary achievement. We’ll only make this dream happen with a team of considerate collaborators who don’t think inside the box. In fact, we don’t even see one. Come join our team.
You know you’re successful if:
You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!)
You’re a great fit for this role as:
No member request is too big or too small for you to handle
You’re energised by people and work well in a team
Your attention to detail is something people comment on
You’re resilient. You know growth only comes from embracing challenging and unpredictable days
You’re willing to get your hands dirty one minute and think big picture the next

Requirements

• Comfortable speaking with CEOs.
• Comfortable asking questions when unsure.
• Genuine curiosity.
• Ability to work well in a team.
• High attention to detail.
• Resilient and able to embrace challenging and unpredictable days.
• Willingness to handle diverse tasks, from hands-on work to big-picture thinking.

Responsibilities

• Act as the go-to problem solver, momentum driver, and experience creator for members.
• Manage own location, organizing details and communications for smooth operation.
• Connect with the broader business community.
• Represent Industrious in the local market and identify potential members.
• Utilize a consultative sales approach to uncover and solve people’s needs.
• Organize remarkable events and manage the behind-the-scenes work.
• Handle member requests of any size.
• Identify companies' most important needs, provide tours, and deliver impactful solutions.
• Develop and execute programming that the community enjoys.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed