Member Experience Manager
About The Position
General Provision is a members club for people building things that matter. We’ve reimagined the workday as something worth showing up for—part hotel lobby, part restaurant, part members club. A place where founders, creatives, and operators come to do their best work… and stay a little longer than they planned. If you care about energy, taste, and how a space feels —keep reading. The Role You are the first impression—and the lasting one. The Member Experience Manager is the person who sets the tone the moment someone walks through the door. You don’t just greet people—you frame the entire experience. This is a front-of-house role for someone who understands that hospitality is not a task—it’s a standard. You will live on the floor. You will know the members. You will notice what others miss. And you will make sure the clubhouse always feels exactly how it’s supposed to. You will work very closely with our food and beverage team to ensure a seamless hospitality experience in the form of events, member touch points, and catering execution.
Requirements
- Worked in hospitality
- Have taste—you know when something feels off
- Organized, but not robotic
- Confident on the floor and calm under pressure
- Don’t wait to be told—just handle it
Responsibilities
- Set the tone the second someone walks in
- Make new members feel like they belong—and guests want in
- Run the front desk like it’s a concierge, not a check-in counter
- Lead every tour like you’re selling a lifestyle—not square footage
- Understand plans, pricing, and availability cold
- Know how to read the room and close the gap between interest and action
- Know your members by name—and by rhythm
- Handle requests quickly, thoughtfully, and without friction
- Manage mail, parking, and day-to-day needs like it’s second nature
- Create moments that feel intentional, not accidental
- Plan and execute events that people actually want to attend
- Bring the room together—not just fill it
- Coordinate staff and logistics without breaking the vibe
- Make sure every event feels like “only at GP”
- Keep the space tight—clean, dialed, and ready
- Catch issues before they become problems
- Act as the connective layer between members, staff, and leadership
- Help the building run smoothly without needing to be asked
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
