Member Experience Manager - NJIH

Portal Innovations LLC•New Brunswick, NJ

1d•Onsite

About The Position

Portal Innovations is a biotech venture development engine, focused on early-stage life science enterprises. We help exceptional life sciences innovators build their companies where they live and beyond. Launched in 2020, we surround these entrepreneurs with the resources and network they need for seed capital, state-of-the-art lab space, a community-based ecosystem, and access to experts in their fields and prospective investors and partners. We are looking for colleagues who bring grit to our daily opportunities, seeing every task as a chance to grow. Our team strives to have a deep understanding of our members' needs, and we are dedicated to ensuring Portal is a vibrant and uplifting environment for everyone. Our people-centricity begins with how we empower each other—prioritizing a culture of mutual care so we can provide world-class service to the companies we support. In our collaborative space, we celebrate our wins and approach new challenges with resilience, viewing them as fuel for innovation to enhance the lives of our members. If you are excited to work alongside a team dedicated to making a meaningful impact, we want to meet you!

Requirements

Demonstrated relevant experience in customer service, hospitality, events, communications, and/or front desk support
Strong communication, organizational, and problem-solving skills
Ability to work both independently and as part of a team
Proficiency in Microsoft Office Suite, Canva and Google Suite
Ability to lift up to 10–15 lbs and stand and/or sit for multiple hours at a time
Minimum of one (1) year of relevant experience
Hospitality-first mindset with a genuine knack for customer and member relations
Desire to work in a dynamic, fast-paced startup environment and wear multiple hats
Professional can-do attitude and ability to adapt to a dynamic work environment
Must be eligible to work in the United States.

Nice To Haves

Experience in hospitality, customer facing roles, front desk management, office operations and support, and events are a plus!
2+ years preferred experience
Knowledge of the life sciences industry is a plus

Responsibilities

Greet and welcome all members and guests with warmth, professionalism, and a genuine spirit of hospitality
Oversee daily operations including visitor check-in, mail sorting, meeting room reservations, and deliveries
Route member inquiries, concerns, and complaints with professionalism and a sense of urgency to the right parties
Manage the reception area and common spaces, ensuring they are consistently organized, welcoming, and well-stocked
Maintain snack and beverage inventory, ensuring stations, beverage areas, and communal kitchens are stocked and presentable
Support meeting room and conference space bookings, ensuring rooms are set up, equipped, and ready ahead of each reservation
Lead member orientation and connect new members to Portal resources and the broader community
Collaborate with the on site team to execute high-value programs that drive member value