Member Experience Liaison

City of Edmonton•Edmonton, AB

10d•CA$22 - CA$26•Onsite

About The Position

The City of Edmonton is seeking energetic ambassadors for its Community Culture and Recreation team. As a Member Experience Liaison, you will be the primary point of contact for facility visitors, ensuring they feel welcome, informed, and safe. Your role involves promoting facility memberships, programs, and services, as well as maintaining safety through education on equipment use, enforcing facility etiquette, and responding to emergencies. You will be highly visible across various recreation amenities, including fitness centers, gymnasiums, and indoor playgrounds, fostering an active lifestyle and a positive environment for all community members.

Requirements

Completion of a High School Diploma or GED
Strong verbal communication skills and the ability to connect independently with patrons
Ability to work effectively in a dynamic, team-oriented environment alongside various outcome areas
Proven ability to make independent decisions and manage competing priorities in a fast-paced setting
Confidence in responding to and managing emergency scenarios
Embracing a culture of equity, diversity, reconciliation, and inclusion
Hire is dependent on Police Information Check with Vulnerable Sector Check satisfactory to the City of Edmonton
Candidates will be required to arrange their own transportation and, where appropriate, will be reimbursed in accordance with City of Edmonton policy.
Ability to work a variety of shifts, including evenings and weekends
Possession of current Standard First Aid, CPR-C and AED certifications
Applicants may be tested

Nice To Haves

Valid Standard First Aid, CPR Level C, and AED certification
Completion or in-process degree or diploma in Physical Education, Kinesiology, Recreation, Education, Communications, Personal Fitness, Training, or other related subject matter
Previous experience working in a municipal recreation or fitness facility environment
Background in sports coaching, fitness instruction, or community engagement

Responsibilities

Act as a facility ambassador by proactively engaging with patrons to promote programs, services, and the benefits of an active lifestyle.
Provide facility orientations and tours to new and existing members.
Manage gymnasium spaces by setting up equipment for drop-in programs and ensuring fair play and sports etiquette among participants.
Monitor fitness centres to ensure equipment is in good working order, reset spaces for the next user, and report any maintenance deficiencies.
Educate patrons on the safe and effective utilization of equipment and adherence to facility guidelines.
Respond to emergencies and provide first aid assistance when required, coordinating with emergency services as needed.
De-escalate patron concerns and manage behaviors to maintain a safe and inclusive environment.
Other related duties