Member Experience Lead

Kiln • Meridian, ID

5d • Onsite

About The Position

Kiln is a flex-office and lifestyle brand that delivers an exceptional experience to its members through an ecosystem of people, products, places, and spaces. Kiln aims to change the world within the workplace, elevating the quality of life for its members and enabling teams to build in new and creative ways. The Member Experience Lead is responsible for ensuring that everyone who enters the space is supported, recognized, and assisted. This role balances physical space operations with a high-touch approach to hospitality, focusing on creating a seamless and helpful experience for everyone and keeping the space vibrant, functional, and genuinely welcoming.

Requirements

• Customer service and hospitality experience (required).
• Strong verbal and written communication skills with a "people-first" attitude.
• Exceptional organizational and multitasking skills.
• Integrity, dependability, and empathy.
• Problem-solving skills.
• Proficiency in basic computer skills.
• A passion for entrepreneurial communities and a deep alignment with Kiln’s mission and values.

Nice To Haves

• Canva proficiency is a major plus!
• A four-year college degree is preferred, but not required.

Responsibilities

• Serve as the first and last point of contact daily.
• Manage member inquiries, oversee digital communication channels like Slack, and lead the onboarding process.
• Plan and execute inclusive, on-brand community events, including conceptualizing themes, securing sponsors, managing budgets, and promoting events.
• Lead the daily opening and closing of the site, including conducting walkthroughs, troubleshooting facilities issues, and liaising with vendors.
• Act as a brand ambassador during tours, maintaining a deep understanding of membership types and value propositions.
• Manage the procurement of food, beverages, and supplies.
• Oversee the on-site marketplace, including restocking inventory, ordering options, and managing expense reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree