Member Experience Director

Villa Sport•Houston, TX

6d•Onsite

About The Position

The Member Experience Director takes ownership of the membership acquisition process from beginning to end. This position hires, trains and directs a team of Membership Ambassadors to ensure every new member has a positive buying experience and is warmly welcomed and oriented to the club. The team focuses on and executes best practices to ensure effective member acquisition, member integration, and the creation of NPS “Promoters”. The Member Experience Director is responsible for the club achieving its membership goals.

Requirements

Relationship-based selling/servicing skills and training/presentation skills
Word, Excel and PowerPoint basic proficiency
Budgeting and analysis skills
Experience with grassroots marketing
3 years sales management and leadership experience
Excellent written and verbal communication skills; great listening skills
Polished phone skills
Able to handle multiple and concurrent projects and responsibilities
Accountable for meeting deadlines
Creative and resourceful
Strong leadership skills
Skilled at rapport and relationship-building
First Aid/CPR certification required within 90 days of hire date

Nice To Haves

Specific experience in customer engagement and retention is a plus
Club and/or hospitality industry experience (high-end, resort-style, family-oriented facilities) preferred
Bachelor’s degree preferred

Responsibilities

Hires, trains and directs a team of Membership Ambassadors.
Ensures every new member has a positive buying experience.
Ensures new members are warmly welcomed and oriented to the club.
Focuses on and executes best practices to ensure effective member acquisition, member integration, and the creation of NPS “Promoters”.
Responsible for the club achieving its membership goals.